Over the years I saw lots of people winning and failing in business and especially in my network marketing team. One month they exploded their previous record and the other they also exploded their “not-producing” previous record.
Are you conditioning yourself every day to be in a position of service for your family, friends, clients, and anyone that you come into contacts with? Too many times I see people not focused and aware of the potential opportunities walking around them every day. Do you want to know why they are missing them? It is because their attitude sucks and isn’t one ready to be of service.
1. Are You Approachable?
Are you presenting yourself to everyone with a smile? This is a simple tactic you can implement right now that will open up more conversation opportunities for you and will have others asking how your day is going and the most common question or response from others will be, what have you smiling today? Nature guards humans and to break down the barriers they have up, you have to be someone they feel is there to help them or be of service. Smiling first is key to opening them up and start breaking down their defenses.
2. Are You A Good Listener?
After you create the introduction and start the dialogue with your customer or prospect it is essential to be quiet and listen to them. They will begin to tell you what, how, and why they are looking for help and give you the opportunity to show them how your service will solve their problems and needs. Too many times I see salespeople or business individuals talk right through their prospect or customer and in essence, talk themselves right out of a sale.
Listening is crucial to being in the customer service business. I mean how you can indeed solve a problem for someone if you first refuse to listen to them and find out their problem/problems in the first place?
3. Are You An Action Taker?
The best of the best take action to serve their customers, clients, or others for that matter. Talking points are great but it’s the activity and the action steps that people are looking for and out of you. If you really want to create an environment of service, this is non-negotiable. Don’t just communicate with your prospects how you are going to help them or service them, SHOW them through your commitments, actions, and abilities to solve their problems. This is a major part of the attitude of service framework that is necessary to separate you from all the rest.
You must first create an environment of service in your own daily habits every day to create the atmosphere of service you want your colleagues, clients, and general surroundings to see from you as well. Your attitude is the first thing you have to check to get this mindset in alignment with your habits.
Create a daily smile that others find welcoming. Listen to everything going on around you so that you are sharp and aware of your surroundings, and then attack every day with actions of solving problems and elevating yourself as the solution others seek out when they need a product or service to better their situation and business.